Тренинг для руководителей Санаторно –курортных и медицинских организаций «Внедрение Модели превосходного сервиса в организацию»

Тренинг для руководителей Санаторно –курортных и медицинских организаций «Внедрение Модели превосходного сервиса в организацию»

Программа VOC (управление голосом и мнением клиента)
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Исследования и результаты
Карта пути путешествия клиента и пациента

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Мы предлагаем программы и тренинги для Медицинского и общего персонала, а также оценку коммуникативных навыков персонала

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Мы предлагаем разработать и внедрить эффективные стандарты коммуникации и обслуживания для медицинского и НЕ медицинского персонала, программы мотивации, что является значимым в области предоставления качественного сервиса.

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Модель превосходного сервиса для санаторно-курортных организаций, медицинских центров и оздоровительных курортов – цельная и продуманная стратегия при минимальных усилиях и бюджете.

Модель является авторской и запатентована.

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Данный метод помогает посмотреть на услуги, которые оказывает СКО глазами пациента, обнажить проблемные, «слепые» зоны в этом направлении, которые в дальнейшем станут точками роста организации. От 400 критериев

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